What methods of payment do you accept?

At checkout, you will be able to pay via

  • Credit card payments (VISA and Mastercard)
  • Instant EFT
  • Mobicred (you must have an existing Mobicred account)

 

What is Mobicred and how does it work?

Mobicred is a simple and convenient revolving credit facility that allows you to safely shop online with more than 1,600 online stores in South Africa.

Your Mobicred account lets you shop now on credit. Mobicred will pay for the garment you want to purchase at checkout, and then you pay back your loan on agreed terms with Mobicred. 

To qualify for a Mobicred loan, you must have an existing Mobicred account. 

Sign up for Mobicred now

 

An item I listed has sold. How should I deliver the parcel to the buyer?

When an item is sold, you'll automatically receive the delivery address and contact details provided by the buyer at checkout. 

As a registered seller, you are fully responsible for delivery to the buyer. We suggest that you use a reputable courier service (Postnet, Courier Guy, Courier IT, Aramex or RAM Couriers) at your own cost. If the buyer is in your vicinity, you can consider delivering the parcel personally. 

 

What are the shipping costs to my country?

We’ve partnered with reputable door-to-door couriers to offer FREE delivery for all orders within South Africa only.

Delivery fees for international orders will be quoted on a per-case basis by the vendor and this charge is to be fully pre-paid by you (the customer) prior to dispatch. 

 

How long will it take for my order to be delivered?
  1. All deliveries within South Africa take 2-5 working days (depending on whether you’re in a main city or outlying area).
  2. International deliveries may take up to 10 working days.
  3. Delivery only takes place during working hours, Monday to Friday.
  4. Deliveries will not take place over weekends and on public holidays.
  5. Delivery is only to a physical address. We do not deliver to PO Box addresses.

 

I need an item urgently. Can I pay extra for overnight delivery?

Yes, overnight delivery (at an additional charge) can be arranged at the discretion of the vendor. Please contact the seller directly to request express delivery or make an alternative arrangement for collection. 

 

How do I track my order?

Once you’ve placed your order and the vendor has arranged delivery, you will automatically receive email updates so you'll know exactly where your parcel is while it's in transit.

 

I'm not happy with my purchase. Can I return a garment?

Yes, you can return a garment to the vendor within 7 business days after delivery of the parcel. We will happily refund your purchase (less all delivery fees) within 7 days, provided the vendor confirms that the garment is still in its original condition.

 

I want to return a garment. Am I responsible for the return delivery fees?

Yes, free delivery only applies (in South Africa) on the initial delivery to you, but the cost of returning garments to us must be paid by you. 

 

The garment doesn't fit me. How do I log a return?

Simply contact the seller directly (within 7 days of receiving the parcel) and let them know that you'd like to return the garment. You can access the vendor's contact details by clicking on their vendor store name which appears on the product listing.

 

What is your return/refund policy?

Since products are available for purchase online at a much-reduced 'sale' price, our return policy is 7 working days (excl. Saturdays and Sundays) only. If 7 weekdays have gone by since your parcel was delivered, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. In some cases, a tag or tamper-proof tape may be attached and once removed, the item will not be eligible for return.

Got a query or complaint? Please send an email to info@mayyarani.com