How do I order on Mayyarani?

It’s easy to buy online. You can transact worry-free because all payments are processed via the secure Payfast payment gateway. Simply pay using your credit card, do an instant EFT, or get it on credit immediately with Mobicred.

 

How do I pay with Mobicred on Mayyarani?

Mobicred is an online credit facility that lets you shop on the Mayyarani boutique marketplace and repay the amount in instalments over 12 months. 

Please note: You will have to register at www.mobicred.co.za and provide documentation for approval of this credit facility. 

If registered, the you’ll be given a username and password to be used during the payment process and will need to log in. Login will prompt a One-Time PIN (OTP) to be sent to the registered cellphone number in order to reserve the funds.

How Mobicred works:

  1. First, register on Mobicred's website and complete your application. The application approval process may take up to 2 working days.
  2. Once approved, select Mobicred as your payment option during checkout.
  3. You will be redirected to the PayU website (partners with Mobicred).
  4. Log in into PayU with your Mobicred credentials.
  5. You’ll be asked to enter the OTP that you receive via SMS.
  6. Once entered, you’ll automatically be directed back to our checkout page and your order will be processed.

 

How do you guarantee the condition of the garment?

The original owner of the item (the vendor) is asked to declare any known issues, faults or flaws in the garment description before we approve their listing. Garments sent to The Mayyarani in-house team on consignment are inspected before we add them to our collection.

 

Does the garment come professionally cleaned?

The original owner/seller must provide the item(s) to buyers in a clean, wearable and saleable condition. If the garment received does not meet these requirements, you may request a refund (less delivery fees) within 7 days so long as the garment is in its original condition

 

How will I know if the garment fits?
  • We provide the clothing size (as per the garment’s label or true fit) by indicating: XXS, XS, S, M, L , XL, XXL, XXXL.
  • You may compare your body measurements to that of the model/mannequin (if provided by the vendor) and make an informed decision before purchasing.

 

Can I alter the garment?

Once you pay for a garment, it’s yours to keep and you can do whatever you like to achieve the best look, feel and fit. However, if you make alterations to the gown, you may not return it and we will not refund your purchase under any circumstances. 

 

I am not happy with the quality of fabric/design. What now?

We will happily refund your purchase (less all delivery fees) within 7 days, provided it is in its original condition.

 

A few beads/trimmings are missing. What now?

Missing embellishments and other faults will be declared in writing in the product description on the shop catalogue. Since you knowingly bought the defective/damaged product, at a much reduced price, the responsibility and cost of repairing the garment will be yours.

 

Can I fit on a garment before buying it?

Unfortunately, garments cannot be tried on prior to purchasing them online from our boutique marketplace. In certain cases, you may book an appointment to try the garment on if the vendor allows, but you will not be able to (under any circumstances) take the garment into your possession without making payment first. To query about an appointment for fitting, please contact the vendor who listed the garment you're interested in.

      

    How do I cancel an order?

    You can cancel an order if it has not yet been dispatched for delivery.

    If you cancel an order after a courier company has collected it from the seller and it's already in transit, unfortunately, you'll have to arrange to return the garment to the seller at your own cost. After the seller receives the garment in its original condition, you will be refunded (less initial delivery fee).